FAQ

Can I return the product if I don't like it?
Yes, the customers have 14 days, after the purchase date, to return or exchange the product. Certain types of items cannot be returned - personal care goods (such as soap products) and jewelry. Sale items can not be exchanged or returned. More information can be found here.

Where I can get information about new arrivals?
Please sign up for our Newsletter or follow our social media on Instagram and Facebook to receive updates about new products in the offer.

Do you send parcels abroad?
Yes, we ship our products worldwide.

Can I pick up the order for free?
The buyer has the opportunity to pick up an order for free, by further agreement, at the address given in Terms and Conditions.
Check here other shipping options.

How long it takes to process to order?
Agzu store will make an effort to ensure that the order will be processed in the next working day. The maximum order processing time is 3 working days.

What I should do when I bought a faulty product?
In the event of a defect in the product, customers can get a new or similar product instead. The defective product can be refunded if requested. The customer must send back the defective product if the store requested. We pay for all shipping costs in question. Please contact us at info@agzu.is with an explanation of product defects. More information can be found here.